FAQ

Do you have questions about using discount codes, the offers available on the portal, or how DiscountCodes.eu works? On this page, you'll find answers to our users' most frequently asked questions. If you don't find what you're looking for, contact us : we'll get back to you as soon as possible.

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General information about DiscountCodes.eu

What is DiscountCodes.eu?

DiscountCodes.eu is an Italian portal dedicated to online savings. Every day, we collect, verify, and publish thousands of discount codes, coupons, promotional vouchers, and offers offered by over 4.000 e-commerce stores and brands. Our goal is simple: to make every online purchase more convenient, in just a few clicks and at no cost to the user.

Is DiscountCodes.eu reliable?

Yes. We've been working with leading Italian and international e-commerce sites for years and have direct partnerships with thousands of brands. All codes published on the site are regularly verified by our team to ensure they're active and functional when used.

Is DiscountCodes.eu free?

Absolutely. Using the portal, accessing all coupons, and subscribing to the newsletter are completely free . We do not charge subscriptions, registration fees, or commissions of any kind to users.

How does DiscountCodes.eu make money?

Our business model is based on affiliate commissions : when a user clicks on a coupon and completes a purchase on the partner brand's website, we receive a small commission from the store. This doesn't cost you anything extra : the price you pay is exactly the one displayed on the e-commerce site, plus the discount applied by the coupon.

Is there a DiscountCodes.eu app?

Yes, we have an official app available for Android devices. By installing it, you can receive real-time notifications about new discount codes from your favorite stores and access promotions even on the go.

How discount codes work

How do I find a discount code on the site?

You have several options:

  • Search bar: type the name of the store or brand you are interested in and you will go directly to its page.
  • Category navigation: Browse the main categories (Clothing, Electronics, Travel, Pharmacies, Food Delivery, etc.) from the menu.
  • Events and anniversaries: during promotional periods such as Black Friday, Christmas, Valentine's Day or the Sales you will find dedicated collections.
  • New discounts: in the "New Codes" section you can see recently added promos.
How do I use a discount code?

Following these steps takes just a few seconds:

  1. Open the page of the store you're interested in on DiscountCodes.eu.
  2. Click on the button "Get the code" on the chosen offer.
  3. A window will open with the alphanumeric code: copy it.
  4. You will be redirected to the store's website. Add the products you wish to purchase to your cart.
  5. During the checkout, paste the code into the appropriate field (also called "Promotional Code", "Discount Coupon" or "Voucher") and confirm.
  6. The discount will be applied to your order total before you proceed with payment.
What's the difference between a discount code and an offer?

On our portal you'll find two types of promotions that differ in how they're activated:

  • Discount code: is an alphanumeric sequence (e.g. SAVE20) that you have to copy and paste manually at checkout on the store's website.
  • Offer: it's a promotion already active on the brand's portal. No code is required: just click the "Get the offer" button to be redirected directly to the discount page, where the price is already reduced.
Can discount codes be combined?

It depends on the individual store. Most e-commerce sites only accept one code per order , while some allow you to combine the coupon with sales, ongoing promotions, or free shipping. The terms and conditions for combining the code are always indicated in the code description: we recommend reading them carefully before proceeding.

Do discount codes expire?

Yes. Each code has a validity period, clearly indicated on the coupon page. Once the expiration date has passed, the coupon will no longer be usable, but you will always find new and updated promotions on the store page.

Types of codes and offers

What types of discount codes can I find?

On the portal you can find different types of coupons:

  • Percentage discount: allows you to save a percentage on the total order or on selected products (e.g. -20% on the cart).
  • Discount in euros: offers you a fixed discount value (e.g. €10) when you reach a minimum spend.
  • Extra discount: applies in addition to prices already reduced during sales or outlet promotions.
  • Free shipping: eliminates or reduces delivery costs, sometimes by lowering the minimum threshold to obtain it.
  • Homage or gift: automatically adds a free product to your cart.
  • Codes reserved for new customers: valid only for the first purchase on the store's website.
What are special event codes?

During certain times of the year, brands launch more aggressive promotions, which we collect on dedicated pages. The main events are:

  • Black Friday and Cyber ​​Monday: the last Friday of November and the following Monday offer the biggest discounts of the year.
  • Christmas: promotions on gifts, decorations, electronics and clothing.
  • Valentine's Day, Women's Day, Mother's Day: themed discounts for the most heartfelt anniversaries.
  • Easter and Halloween: Seasonal offers on sweets, costumes, decorations, and gift ideas.
  • Summer and winter sales: discounts on seasonal clothing, footwear and accessories.
Are there discount codes reserved for students?

Yes. Several brands offer exclusive coupons for college or high school students, often offered through verification platforms like UNiDAYS or StudentBeans . Once your student status is verified, you can access discounts not available to the general public.

On which product categories can I find discounts?

DiscountCodes.eu covers virtually all major online retail categories, including: clothing and accessories, electronics and computers, travel and hotels, cosmetics and personal care, online pharmacies, home and furnishings, food delivery, children's products, sports and fitness, online courses, insurance, and much more.

Problems and assistance

I entered the code but it doesn't work. What should I do?

It happens rarely, but when it does the cause usually falls into one of these cases:

  • Terms and conditions not met: the code may require a minimum spend, be valid only on certain categories or products, or be reserved for new customers.
  • Typo: Try copying and pasting the code instead of typing it manually, being careful not to include spaces at the beginning or end.
  • Code expired or suspended: Sometimes the store decides to deactivate a promotion early.
  • Technical problems in the shopIn rare cases, the brand's website may experience a temporary malfunction. Please try again after a few minutes.

If none of these solutions solve the problem, please contact us via the About Us page : we will try to help you as soon as possible.

I have a problem with my order, who should I contact?

DiscountCodes.eu only publishes discount codes and offers : we do not sell products, nor do we process orders or payments. For any issues with a purchase, you should contact the customer service department of the store where you placed your order directly.

A coupon has disappeared from the site. Can I recover it?

Discount codes are automatically removed upon expiration or when the store announces the end of the promotion. Once expired, a coupon cannot be reactivated. However, many brands periodically offer similar offers: we recommend subscribing to our newsletter or keeping an eye on the store page to discover new promotions as they become available.

Newsletter, accounts and exclusive discounts

How can I receive exclusive offers?

The easiest way is to sign up for DiscountCodes.eu's free newsletter : you'll receive a selection of the week's best coupons by email, including exclusive promotions we don't publish elsewhere. By creating an account, you can also save your favorite stores and receive personalized alerts when new discounts are activated for the brands you follow.

How can I register on the site?

Click the "Register" button at the top of the site and enter your email address and password. Registration is free and allows you to save your favorite stores, receive personalized notifications, and manage your communication preferences.

How can I unsubscribe from the newsletter?

At the bottom of every email you receive from us, you'll find an "unsubscribe" link. Click it and your email will be immediately removed from our list. You can always unsubscribe at any time if you change your mind.

Privacy and security

I miei personali dati sono al sicuro?

Yes. We treat our users' personal data with the utmost care and in full compliance with the GDPR (EU Regulation 2016/679). The data collected is used exclusively to provide you with the service and improve your experience. For more details, please consult our Privacy Policy.

Does DiscountCodes.eu collect my credit card information?

No, never. We don't handle payments or transactions: all purchases are made directly on the partner store's website. DiscountCodes.eu does not have access to users' bank details, credit card numbers, or payment credentials.

When I click on a coupon, am I actually redirected to the store's website?

Yes. When you click "Get the code" or "Get the offer," a secure link will take you to the brand's official website. DiscountCodes.eu doesn't simulate or replicate store websites: purchases always take place on the official e-commerce portal, with all the necessary guarantees.

Didn't find the answer you were looking for?

Our team is here to help. Contact us via the About Us page and we'll get back to you as soon as possible.

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